Refund Policy

Failed generations are refunded automatically

A generation that fails on our side never keeps your credits — the 10 credits are returned to your balance automatically, usually within minutes. You never pay for a video you did not receive.

One-time credit packs

If you bought a pack and none of its credits have been used on a delivered video, you can request a full refund within 7 days of purchase. Credits already spent on delivered, downloadable videos are non-refundable — the digital good has been delivered.

Unused pack credits never expire, so there is no time pressure to spend them.

Monthly plans

You can cancel a monthly plan at any time from Billing (the link in your account page). Cancellation stops all future charges; the plan and its current credits stay active until the end of the paid period. If a renewal charge just went through and you have not generated any video since it, contact us within 7 days of that charge and we will refund it.

EU / UK customers

Where the law gives you a right to withdraw from a digital purchase within 14 days, that right applies — but it lapses for a credit once you use it to generate and download a video, because the digital content has then been fully delivered with your consent. The automatic failed-generation refund above applies regardless of withdrawal.

How to request a refund

Email support@aitrapvideo.com from your account address with the order ID from your receipt. Approved refunds go back to the original payment method; Stripe usually posts them within 5–10 business days. We may decline requests that show a pattern of heavy use followed by repeated refund demands.